Revised Standard Operating Procedure for Boss Diplomat – Brand Consultancy 

LAST UPDATED MAY 2024

 

Thank you for choosing Boss Diplomat for your branding needs. By accepting a project with Boss Diplomat, you expressly acknowledge and endorse the following Terms and Conditions. If anything is unclear, feel free to reach out.

1. INTRODUCTION

Boss Diplomat LLC (“Company”) is a personal brand consultancy specializing in transforming solopreneurs into premium brands. Our mission is to help small businesses build and strengthen their brand identity and become industry icons. These Terms of Service (“Terms”) constitute a legally binding agreement between you (“Client”) and Boss Diplomat LLC.

2. CONTACT INFORMATION

Boss Diplomat operates as a 100% virtual consultancy. All communications and consultations are conducted virtually. Our mailing address is:
Boss Diplomat LLC
1129 Riverdale St #1015
West Springfield, MA 010189

3. ROLES AND RESPONSIBILITIES

  • Consultant: Talyn Rahman-Figueroa, founder and lead personal brand consultant, will provide one-on-one consultations from start to finish, leveraging her extensive experience in brand strategy, design identity, public relations, and strategic communication. 
  • Client: Responsible for implementing recommendations, engaging with the target audience, generating leads, and growing sales. Specific responsibilities include completing necessary onboarding questionnaires and tasks within set deadlines. 

4. COMMUNICATION:

  • Virtual Meetings: Conducted via Zoom. In-person meetings, if requested by the client, will incur additional costs covered by the client.
  • Communication Channels: Include email, WhatsApp, Instagram DM, and text. Documents must be shared via email or a designated Google Drive folder.
  • Email Responses: Emails are checked twice a day. Urgent matters should be communicated through text or scheduled calls.
  • Meeting Punctuality: Clients must be punctual and prepared for scheduled meetings. Meetings will be canceled if the client is more than 15 minutes late, potentially affecting project timelines. 
  • Recordings of Meetings: All meetings are recorded. Clients can request access to recordings within three months after project completion.

5. WORKFLOW AND PROCESSES:

  • Project Timeline: Each project has a predetermined start and end date, and shared quarterly milestones for retainer projects.
  • Revisions: One revision is included per project, with feedback provided during live calls. Revisions are completed within seven days of the last consultation call. Additional revisions require booking a 60-minute consultation (Brand Refresh) at $500 per session.

6. DOCUMENT OWNERSHIP:

  • Proprietary Rights: All documents created by the Company are proprietary. Original source files will not be shared. Clients receive final versions of their projects via email.
  • Error Corrections: Obvious mistakes, such as spelling errors, will be corrected at no additional cost. 

7. CONFIDENTIALITY AND MARKETING:

  • Confidentiality: Client information is not shared with third parties, except for necessary subcontractors who do not receive personal information such as addresses, phone numbers, or payment details.
  • Marketing Use: Zoom consultations and publicly written content about the Company by the client may be reposted for marketing purposes. Clients wishing to keep their projects private must inform the Company before consultations begin.

8. PAYMENT TERMS:

  • Deposit: Required to secure a project date.
  • Accepted Payments: All forms except cash, bitcoin, and cryptocurrency. 
  • Late Payments: Payments more than 30 days late incur a 10% penalty of the outstanding balance every 30 days.
  • Disputes: Must be submitted in writing via email; texts and calls are not accepted.
  • Extenuating Circumstances: Extensions or waivers for late payments may be granted for job loss, bankruptcy, or hospitalization.

9. PAYMENT OPTIONS: 

Refer to the website for detailed payment breakdowns as prices are subject to change. Specific options are provided for services like Brand Blueprint, Brand Builder, Brand Launcher, and Brand Amplifier. 

  • Brand Refresh (for existing clients): Full payment only
  • Brand Power Hour (90-minute intensive): Full payment only
  • Brand Blueprint (3-week intensive):
      • Full Payment Option 1: Automatically get $1,000 off once Brand Power is completed.
      • Installment Option 1: 50% deposit upfront, remaining balance on the second consultation. Automatically get $1,000 off once Brand Power is complete.
      • Installment Option 2: $1,750 non-refundable deposit upfront, remaining balance split into 2 monthly payments.
      • Installment Option 3: $875 non-refundable deposit upfront, remaining balance split into 5 monthly payments.
  • Brand Builder (12-week intensive):
      • Full Payment Option 1: Automatically get $1,000 off once Brand Power Hour is completed.
      • Installment Option 1: 50% deposit upfront, remaining balance on the second consultation. Automatically get $1,000 off once Brand Power is complete.
      • Installment Option 2: $3,000 non-refundable deposit upfront, remaining balance split into 2 monthly payments. Automatically get $1,000 off once Brand Power is complete.
      • Installment Option 3: $1,750 non-refundable deposit upfront, remaining balance split into 5 monthly payments.
      • For past clients: Receive $2,500 off towards the Brand Builder or Brand Launcher.
  • Brand Launcher (6-month full rebrand):
    • Full Payment Option 1: Automatically get $1,000 off once Brand Power Hour is completed.
    • Installment Option 1: 50% deposit upfront, remaining balance on the second consultation. Automatically get $1,000 off once Brand Power is complete.
    • Installment Option 2: $6,500 non-refundable deposit upfront, remaining balance of $6,250 into 2 monthly payments. Automatically get $1,000 off once Brand Power is complete.
    • Installment Option 3: $3,500 non-refundable deposit upfront, remaining balance split into 5 monthly payments.

  • Brand Amplifier (monthly service): 
    • Monthly Service: This is a month-to-month service with a 30-day cancellation period.
    • Payment Suspension: If payments are stopped without warning, services will be immediately suspended until payment resumes.

10. INSTALLMENT PAYMENTS

  • Installment Plans: Some installment payments extend beyond the length of service.
  • Payment Obligation: Clients must complete all installment payments even if the service period has ended.
  • Failure to Pay: Failure to complete installment payments will result in additional collection actions, and clients may be subject to legal proceedings to recover the owed amount.

11. ADDITIONAL SERVICES:

Any additional services not explicitly mentioned in this agreement will be agreed upon at the discretion of both parties. The same terms and conditions will apply to these additional services.

12. REFUND POLICY:

  • Inability to Complete: If Boss Diplomat is unable to complete a project after starting, a 50% refund of money paid to date will be provided. 
  • Resolution Timeline: Refund requests are resolved within 28 days from the date of request, excluding weekends and public holidays.

13. CANCELLATION POLICY:

  • Written Notice: Required for project or consultation cancellations.
  • Cancellation Fees: Apply depending on the project’s stage. After 20 days from the deposit payment, only a 50% refund will be given.

14. RELEASE OF LIABILITY:

The client releases the Company from any liability for injury or loss resulting from the Services. The client acknowledges they partake in the Services at their own risk and bear full responsibility for their business outcomes.  

15. DISPUTE RESOLUTION:

  • Mediation: Preferred method for dispute resolution.
  • Legal Fees: The client is responsible for covering legal fees and associated costs.

16. GOVERNING LAW:

These Terms are governed by and construed in accordance with the laws of the State of Massachusetts, United States. Any legal action to enforce these Terms will entitle the prevailing party to recover costs and expenses, including reasonable attorneys’ fees. 

17. ENTIRE AGREEMENT:

This Agreement constitutes the final, complete, and exclusive agreement between the parties. Any modifications or amendments must be in writing and signed by both parties.