Revised Standard Operating Procedure for Boss Diplomat – Brand Consultancy 

LAST UPDATED JANUARY 2024

Thank you for choosing Boss Diplomat for your branding needs. By accepting a project with Boss Diplomat, you expressly acknowledge and endorse the following Terms and Conditions. If anything is unclear, feel free to reach out.

 1. Introduction: Boss Diplomat is a brand consultancy specializing in turning solopreneurs into premium brands by helping businesses build and strengthen their brand identity. Our mission is to transform solopreneurs into their very own Brand Ambassadors for their business. Our vision is to help small businesses become the only choice for their clients and become brand icons within their industry.

 2. Address: Boss Diplomat operates as a 100% virtual brand consultancy, with no physical office address. All communication and consultations are conducted virtually. 

 3. Roles and Responsibilities:
– Talyn Rahman-Figueroa is the founder and lead brand consultant and has extensive experience in brand consulting. She has successfully worked with numerous clients across various industries. Her expertise lies in brand strategy, design identity, and strategic communication. She works directly with all clients, providing one-on-one consultations from start to finish.
– All client projects have a designated start and end date, with quarterly milestones for retainer projects.
– The client is responsible for implementing the recommendations and engaging with their target audience.

 4. Communication:
– Client meetings are conducted virtually via Zoom. In-person meetings are not expected, but if requested by the client, all associated costs must be covered by the client.
– Communication channels include email, WhatsApp, Instagram DM, and text. However, documents must be shared via email or a designated Google Drive folder.
– Talyn checks email twice a day (typically 9am and 7pm local time), and urgent matters are best communicated through text or scheduled calls.
– Clients are responsible for being punctual and prepared for all scheduled meetings. If unavailable or unable to focus, rescheduling is encouraged. 
– All meetings conducted by Boss Diplomat are recorded, and clients can request access to the recordings within three months after project completion as there is no guarantee that the recordings will be stored and kept on file. 

 5. Workflow and Processes:
– Each project has a predetermined start and end date, shared with the client beforehand.
– Consultations are scheduled in advance, and any changes may result in delays.
– One revision is included for each project, with feedback given during live calls. Revisions are completed within 7 days of the last consultation call.
– Additional revisions after the week-long period require booking a ninety-minute-long consultation (also known as the Brand Power Hour). 

 6. Document Ownership:
– All documents created by Boss Diplomat are proprietary, and the original source files will not be shared. However, clients will receive the original and final versions of their projects via email, clearly labeled.
– Obvious mistakes, such as spelling errors, will be corrected at no additional cost. 

 7. Confidentiality and Marketing:
– Client information is not shared with any third party.
– Zoom consultations and any publicly written content about Boss Diplomat by the client may be reposted and reused for marketing purposes.
– If clients want their project to remain private, they should inform Boss Diplomat before starting any consultations. 

 8. Payment Options and Invoicing:
– Payment breakdowns are listed on the website and included with each invoice.
– A deposit is required to secure a project date.
– Boss Diplomat accepts all forms of payment except cash, bitcoin, and cryptocurrency.
– Clients are responsible for timely payments and should communicate any delays in advance.
– Payments more than 30 days late will incur a 10% penalty of the full project cost every 30 days.

 8. Breakdown of Payment Options for Each Service – please refer to website for US dollar amount as prices are subject to change

BRAND POWER HOUR
– Full payment only.

BRAND BLUEPRINT
– Full Payment Option: $1,000 off if Brand Power Hour completed.
– Installment: 50% deposit upfront, remaining balance upon project completion.

BRAND BUILDER
– Full Payment Option: $5,000 off if Brand Blueprint completed.
– Installment: 20% deposit upfront, remaining balance split into 4 payments.
– First Payment: Due before project start.
– Second Payment: Due at the end of the first month.
– Third Payment: Due at the end of the second month.
– Final Payment: Due 30 days within project completion.

BRAND LAUNCH
– Full Payment Option: 7% discount upfront.
– Installment: 14% deposit upfront, remaining balance split into 6 payments.
– First Payment: Due before project start.
– Second Payment: Due at the end of the first month.
– Third Payment: Due at the end of the second month.
– Fourth Payment: Due at the end of the third month.
– Fifth Payment: Due at the end of the fourth month.
– Final Payment: Due 30 days within project completion.
– Service renewable every 6 months, subject to agreement.
– Renewable Service: This service is renewable by making monthly payments, and clients have the option to extend the engagement every 6 months. Projects will be reviewed on a quarterly basis to assess progress, discuss any adjustments or improvements, and ensure alignment with client goals.
– Payment Suspension Clause: If payments are stopped, services will be immediately suspended until payment resumes, which may impact the effectiveness and results of public relations and influencer outreach. We recommend maintaining consistent and timely payments to ensure continuous and optimal service delivery.

PREMIUM SOCIAL MEDIA MANAGEMENT
– Minimum Commitment: Clients are required to commit to a minimum duration of three months service.
– Monthly Direct Deposit: Clients are responsible for making monthly payments via direct debit. The exact amount will be specified on the website, and any changes will be communicated in advance.
– Renewable Service: This service is renewable by making monthly payments, and clients have the option to extend the engagement every 9 months. Projects will be reviewed on a quarterly basis to assess progress, discuss any adjustments or improvements, and ensure alignment with client goals.
– Payment Suspension Clause: If payments are stopped, services will be immediately suspended until payment resumes, which may impact the effectiveness and results of the social media management. We recommend maintaining consistent and timely payments to ensure continuous and optimal service delivery.

 9. Refund Policy:
– If Boss Diplomat is unable to work on a project or if any consultation has not started within 20 days, the deposit will be refunded.
– If Boss Diplomat is unable to complete a project after it has started, a 50% refund of the money paid to date for that particular project will be provided.
– Refunds are not offered for reasons other than those mentioned above, and future revisions beyond the project scope will incur charges. 

 10. Cancellation Policy:
– If a client wishes to cancel a project or consultation, a written notice must be provided to Boss Diplomat.
– Depending on the stage of the project or consultation, a cancellation fee may apply. The fee will be communicated to the client upon cancellation. 

 11. Dispute Resolution:
– The content provided in this document serves as a basis for the terms and conditions for Boss Diplomat’s brand consultancy services.
– This Agreement shall be governed by and construed in accordance with the laws of the State of Massachusetts, United States.
– In the event of a dispute or complaint, both parties agree to engage in good faith negotiations to resolve the issue.
– If the dispute cannot be resolved, mediation or arbitration may be pursued, as agreed upon by both parties. 

 12. Limitation of Liability:
– Neither party will be liable for breach-of-contract damages that are remote or speculative, or that the breaching party could not reasonably have foreseen on entry into this agreement.